Microsoft abruptly paused the October 2018 Update of its Windows 10 operating system after reports the new software deleted some users' files. Luckily, there may still be hope of recovering your deleted files if you were one of the many people affected.
SEE ALSO:Microsoft 'paused' latest Windows 10 update after users' files disappearAccording to head of the Windows Insider program Dona Sarkar, Microsoft support has a few tools to reverse the effects of the update and restore your deleted files. “They have the tools to get you back to a good state,” Sarkar said in a tweet. She also suggested users who discovered missing files call Microsoft support at +1-800-Microsoft for assistance.
Tweet may have been deleted
However, many who called Microsoft’s customer support for the fix are reporting that they’re being told the investigation into the bug that deleted the files is still ongoing and that there’s no special tool that reverses the issue so far. So, it appears that not all Microsoft tech support knows about the tools.
Other reports on the internet are detailing a different experience with tech support agents who are attempting to run System Restore on the affected computers, which requires a restore point being created before the update was installed. If that doesn’t work, the issue escalates to a NTFS file system recovery process, which depends on the missing file data not being overwritten.
Furthermore, Microsoft’s Windows 10 update history support page has been updated telling users to “please minimize your use of the affected device and contact us directly.”
Since the version 1809 release last week, Microsoft has completely halted the Windows 10 update. The company is pausing the rollout while they look into the reports of the missing file issue.
TopicsMicrosoftWindows
(责任编辑：娛樂)
Katy Perry talks 'Rise,' her next batch of songs, and how to survive Twitter
Podcasters unite for reproductive rights
Snapchat's new safety tool lets parents see who their kids are talking to
Playing 'NBA 2K22' offline on a Nintendo Switch is my video game moment of zenYou can now play 'Solitaire' and 'TicWhen Honda revealed its stunning and grandparent-scaring Civic Hatchback Prototype earlier this year
...[详细]Bo Burnham's 'The Inside Outtakes' delivers 15 seconds of perfect void screaming
About halfway through The Inside Outtakes— an hour-long plunge back into Bo Burnham's pandemic
...[详细]Twitter is testing Notes, a new longform format
Twitter is trialling a new longform format that will let you shoot well past 280 characters, meaning
...[详细]Google Meet will finally stop messing up your hat
Google is stepping up its background effects in Google Meet. The company's videoconferencing softwar
...[详细]Nancy Pelosi warns colleagues after info hacked
House Minority Leader Nancy Pelosi warned fellow Democrats on Saturday to change their cellphone num
...[详细]Twilio hack results in security issue for 1,900 Signal users
On Monday, Signal, often viewed as the most secure messaging app, shared that a security breach of i
...[详细]'Wordle' today: Get the answer, hints for June 6
Morning Wordlers! Another day, another Wordle, and as always, we're here to help out. Scroll down fo
...[详细]Ewan McGregor condemns 'Star Wars' fans sending racist messages to Moses Ingram
Obi-Wan Kenobistar Ewan McGregor has shared a video condemning the "horrendous, racist DMs" sent to
...[详细]Australian football makes history with first LGBT Pride Game
The rainbow flag took over Melbourne's Etihad Stadium Saturday night in a powerful statement of acce
...[详细]How to get a secret phone number to protect your digital privacy
Your phone number was never meant to be an all-access pass to your life. That 10-digit string has li
...[详细]
