First Snapchat, now Wendy's. No one is safe from AI.
The fast food chain will use an artificial intelligence chatbot to take drive-through orders, reports The Wall Street Journal. The new chatbot runs on Google's natural-language processing software and is trained to understand customers' orders. It will officially launch in June at a company-owned Wendy's in Columbus, Ohio.
SEE ALSO:'Godfather of AI' has quit Google to warn people of AI risksTraining a chatbot for the drive-through is more complicated than you might think. The chatbot must understand allthe ways someone might order. For example, it knows that a customer might call Wendy's signature Frosty drink a milkshake and that a "JBC" is short for a junior bacon cheeseburger. To train the chatbot, Wendy's team worked with Google to customize its large language models (or LLMs) to include Wendy's specific terminology and slang.
Wendy’s Chief Executive Todd Penegor told The Wall Street Journalthat the chatbot will be very conversational and indistinguishable from a regular employee. But we will believe it when we see it. It was even taught to upsell customers and how to adapt to patrons changing their orders. Roughly 80 percent of orders at Wendy's are reportedly made through the drive-through, so the chatbot has the potential to make a huge impact.
Ordering through the drive-through is already stressful enough, and now we'll have to deal with AI taking our orders, too.
TopicsArtificial Intelligence
(责任编辑：探索)
You can now play 'Solitaire' and 'Tic
Someone hired Mark McGrath and Anthony Scaramucci to break up with their boyfriend on CameoSomeone hired Mark McGrath and Anthony Scaramucci to break up with their boyfriend on Cameo
Fox News attacks George Kent for... drinking water at the impeachment hearingTwo states took big steps this week to get rid of the tampon taxSnapchat is about to explode in popularity, report says
Snapchat is about to have a couple of really good years.。The company will see huge gains in the numb
...[详细]Robots at Amazon warehouses linked to more serious workplace injury
The robots are here to help, they say. They'll make our lives easier, they say. Yeah, we've heard th
...[详细]'Aladdin of the King of Thieves' didn't have to go that hard
With Disney+'slaunch earlier this month and the upcoming Thanksgiving holiday, there's never been a
...[详细]Sarah Huckabee Sanders mocked Joe Biden's stutter in a tweet and got ratio'd to heck
The 432678th Democratic presidential candidate debate in Los Angeles wound up on Thursday night with
...[详细]Fyvush Finkel, Emmy winner for 'Picket Fences,' dies at 93
NEW YORK (AP) — Actor Fyvush Finkel, the plastic-faced Emmy Award-winning character actor whos
...[详细]Move over Libra, DAI stablecoin comes to Coinbase's debit Card
If you're not yet familiar with the concept of stablecoins, better get up to speed, because this spe
...[详细]Snapchat's new 'time machine' lens is a nightmare look at your future self
Months after FaceApp's viral "old age" filter launched a thousand memes (and misguided rumors of Rus
...[详细]15 most impressive gifts for Star Wars fans
Oh my goodness. Shut me down! Holiday season is here. Christmas is only weeks away and family is com
...[详细]The Weeknd teases new music in Instagram post
The Weeknd is approaching. 。 The Grammy award-winning singer looks to be in full third-studio-album m
...[详细]Feeling powerless after the UK election result? Here are things you can do right now.
The UK has woken up to the biggest Conservative majority in over 30 years. If it wasn't the result y
...[详细]17 questions you can answer if you're a good communicator
Netflix's 'Don't F**k with Cats' examines killer Luka Magnotta: Review
